Help
Your questions, answered
Ordering, products, delivery, payment and returns. Can’t find your answer? Message us.
Frequently asked questions
Ordering
How do I order?
Add products to your cart and complete checkout with your details and address.
Can I order large quantities?
Yes. Tell us what you need and we reply with what is available this season.
Can I send an order as a gift?
Yes. At checkout choose “As a gift”, add the receiver’s name and phone, and a message if you like.
Can I change or cancel my order?
Contact us as early as possible, before the order leaves the farm.
Our products
Where are the products made?
At Rashid Farms, by us, in small batches.
What sizes does the olive oil come in?
1, 4 and 8 litre containers, and a 16 litre tin for the home pantry.
What is in the jams and molasses?
Every pack lists its ingredients. Our jams are cooked with seasonal produce, sugar and a squeeze of lemon; our molasses is reduced slowly with no sugar or additives.
How do I store them?
Refrigerate jams after opening, and keep pickled olives submerged in their brine.
Delivery
Where do you deliver?
To every governorate in Jordan.
How much is delivery?
Amman: 3.000 JOD. Other governorates: 5.000 JOD. The fee is added at checkout.
When will my order arrive?
After you order, we call you and arrange a delivery time that suits you.
Payment & returns
How can I pay?
You pay online when you order, by CliQ transfer or by Visa / Mastercard card. We do not take cash on delivery.
Can I return a product?
Yes, if it reached you without its seal intact or there is a problem with the food: take a photo and message us with your order number, and we will replace it or refund you.