Customer care
Returns & refunds
We want every jar to reach you as it left the farm. If it didn’t, we will put it right.
Last updated: October 2026
How to report a problem
- Keep the product and the packDon’t throw anything away before we talk.
- Take a photoOf the product, the pack and the label.
- Message usOn WhatsApp or by phone, with your order number.
When we take a product back
Everything we send is sealed at the farm. You can return a product, and we will replace it or refund you, in these cases:
- The seal is not intact: the jar or bottle reached you unsealed, opened, broken or leaking.
- A problem with the food: the taste, smell or texture is not right, or it has spoiled before its date.
- A different product: you received something other than what you ordered.
Please tell us as soon as you notice, ideally within 24 hours of delivery, so we can sort it out quickly.
Opened products
For everyone’s food safety, a product that arrived sealed and was then opened cannot be returned for a change of mind. If you opened it and found a problem with the food, though, message us: that is always covered.
How refunds are paid
- Refund method: refunds go back the way you paid: to your card, or by CliQ transfer.
- Gift orders: refunds go to the buyer; replacements are sent to the recipient.
- Redelivery: extra fees may apply when an address is wrong or incomplete.
Cancelling an order
To cancel or change an order, contact us as early as possible, before it leaves the farm.
Questions about this policy?
Message us and someone from the farm will answer.