Customer care
Terms & conditions
The rules for ordering from the Rashid Farms online shop.
Last updated: October 2026
At a glance
- Our productsPrepared at the farm in small batches.
- PricesIn Jordanian Dinar, as shown at checkout.
- DeliveryInside Jordan; the fee is shown or confirmed by phone.
- ChangesContact us as early as possible.
Who we are
This website is run by Rashid Farms (مزارع راشد), a Jordanian farm that sells its own pantry products online.
Orders
An order is confirmed only after we contact you to confirm the products, the address and the total.
Our products are made in small batches. If an item runs out after you order, we tell you and you can choose a replacement or remove it.
Prices and payment
Prices are in Jordanian Dinar (JOD). The total, including any delivery fee, is shown before you confirm.
You pay online when you order, by CliQ transfer or by Visa / Mastercard card. We do not take cash on delivery.
Card payments are processed by a licensed payment provider; we never see or store your card details.
Delivery
We deliver inside Jordan. Please give a phone number we can reach and a clear address; after you order, we call you to arrange a delivery time that suits you.
- Inside Amman: 3.000 JOD.
- Outside Amman: 5.000 JOD.
- Delivery time: not fixed in advance; we contact you after you order to arrange it.
- Nobody home? We may leave the order with a concierge or a neighbour, or reschedule; a fee may apply for a new delivery.
Our products
Each pack lists its ingredients. Natural products vary a little from season to season in colour and taste.
Store products as written on the pack; jams and opened jars go in the fridge.
Returns and refunds
If a product reaches you without its seal intact, or there is a problem with the food itself, we take it back and replace it or refund you. Opened products cannot be returned for a change of mind.
Changes and applicable law
We may update these terms; the version on this page applies to new orders. These terms follow the laws of the Hashemite Kingdom of Jordan.
Questions about this policy?
Message us and someone from the farm will answer.